Frequently Asked Questions
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| New to Mi-Travel.com | ||
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How do I buy airline tickets? | |
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Can I purchase a ticket for someone else on your site? | |
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How can I buy more than 6 tickets at a time? | |
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How can I select the exact flights that I want? | |
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Why won't your site let me purchase an eTicket? | |
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How do I purchase a one way ticket? | |
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How can I purchase a first or business class ticket? | |
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How do I purchase a ticket if I want to stop in multiple cities? | |
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How do I know that I have successfully purchased a ticket? | |
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How do I know if I can purchase an eTicket? | |
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Why do I need to click on the "Continue" button to check if a seat is available? | |
| Ticket Information | ||
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What is an eTicket? | |
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How do I print an eTicket? | |
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How will my tickets be sent to me? | |
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Whom do I contact with questions concerning the airline changing my flight times? | |
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What is the phone number of airline I will be flying on? | |
| Rates/Prices | ||
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How can I find the lowest airfare prices? | |
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What currency are your prices quoted in? | |
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Will I be charged for a paper ticket? | |
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Will you be able to guarantee a fare for me? | |
| Payment Options/Billing/Credit Card Issues | ||
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How can I make a purchase not using a credit? | |
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How can I get a copy of a receipt for my purchase? | |
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Why won't you accept my credit card? | |
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Why won’t you accept credit cards issued in countries other than the US or Canada or whose billing addresses is not in one of these two countries? | |
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Can I reserve my ticket(s) now a pay for them later? | |
| Bookings Completed/Not Completed | ||
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How can I make changes? | |
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I received a message on my screen stating the booking was not completed, will I be charged for anything? | |
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I received an email stating my booking cannot be completed because the fare has expired, will I be charged? | |
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I cannot tell if my booking has been completed, what can I do to find out? | |
| Technical Issues/Questions | ||
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Do you use "cookies" to collect information? | |
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Is your site compatible with Internet Explorer v6.0 & Mozilla's FireFox v1.0.2? | |
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Do you have pop-ups on your site? | |
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Do you comply with the CAN-SPAM ACT? | |
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I have a web site, how do I link to mi-travel from my site? | |
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How do I buy airline tickets? | Top of Page |
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To buy an airline ticket on Mi-Travel go to www.mi-travel.com and look for the purple colored box titled "Quick Search For Air Travel". Please indicate if you would like a round-trip or a one way flight, the round-trip option will be selected as default form of flight. Enter your departure city, your destination city, and the date you wish to depart and return. Indicate the number of adults, children, and infants traveling. The default value is one (1) for the number of adults traveling and zero (0) for the number of children & infants traveling. After all this information is entered into the appropriate boxes, hit the search button and the results will open in a new window.
The search can take up to a minute to be completed. After the search is completed, you will be shown a list of fares in the order of cheapest to the highest, regardless of which category they are part of. The fares listed on Mi-Travel are divided into two categories, bargain fares & special fares. Bargain fares are consolidator rates which are not available to the regular public. These fares are often sold to travel agents who apply their own mark-up before selling them to the public. Since bargain fares are far lower priced then the regular fares, each fare needs to be checked for availability prior to completing the booking process. Thus, if you select "continue" for a bargain fare from the list of fares displayed it will take up to a minute to verify availability of the fare. In the event a fare is not available, you will be brought back to the search results allowing you to select a different fare. However, if a fare is available a set of flight options available will be displayed. Select an outbound flight and an inbound flight and click "Continue" to the next page. After reviewing the total amount you will be charged, fill out the information about the name(s) of the passenger(s) and then agree to the terms and conditions by placing your initials in the box provided and click "Continue". By agreeing to the terms and conditions it is understood as if you have read the stipulations within the terms and conditions. You will then be asked to enter credit card and payment information. You will need to complete everything with a red asterisk (*) and then scroll down to the bottom of page to click the "Finish Booking" button. Clicking the "Finish Booking" button will lead to us booking the flight. The data will be transmitted using SSL security feature. You will then receive an email conformation regarding if the booking was successful and a six letter, confirmation code will be displayed on your screen. A successful booking does not mean a booking has been ticketed. You will receive an email regarding if the booking has been ticketed. |
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Can I purchase a ticket for someone else on your site? | Top of Page |
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As long as the credit card holder has a US or Canadian issued credit card that also has a US or Canadian billing address, that person can purchase an airline ticket for someone else. We, however, require further authorization in formal writing from the credit card holder either in an email, containing the credit card holder's name, number, address, and stating for who the charge is being made or by downloading our credit card authorization form and fax it over to us at (212) 685 - 5446. You need to be aware that many (though certainly not all international tickets are required to be issued as paper tickets by the airlines. Mi-Travel.com will only ship paper tickets to the billing address of the credit card holder. Therefore, if you want a paper ticket, or the airline requires you to purchase a paper ticket, you will then have to reship this ticket to the person you have bought this ticket for. You should also be aware that we verify the billing address of all credit card purchases and always call the phone number that the bank has on file to speak to the credit card holder to confirm that he/she has authorized the use of his/her credit card to purchase a ticket for someone else. | |
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How can I buy more than six (6) tickets at a time? | Top of Page |
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To purchase more than six (6) airline tickets at one time, we suggest that you do the following: |
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How can I select the exact flights that I want? | Top of Page |
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To select an exact flight you will need to access our "Advanced Search" option. To access the "Advanced Search" option click on the "Air" tab. It is located at the top of every page on our site. Once clicked you will be able to specify the departure, destination, the departure date, the return date, the time of the outbound flight, the time of the inbound flight, the number of adult, children, & infant passengers, the type of class (economy, business, or first class), whether you prefer a direct or non direct flight, and the airline you wish to search for. After filling out all of the information on the page click "Search" to see your results. | |
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Why won't your site let me purchase an eTicket? | Top of Page |
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If the site is not allowing for an eTicket to be issued, it is because a paper ticket is required by the airline(s) you have selected to fly on for your particular route. | |
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How do I purchase a one way ticket? | Top of Page |
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To purchase a one way ticket please click on the "Air" tab and click on the radio button next to where it is labeled"One Way". Afterward just fill in the requested information concerning travel dates and departure and destination cities and then click on the "Search" button. | |
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How can I purchase a first or business class ticket? | Top of Page |
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There are two different ways to purchase first/business class on our site. Your first option is for you to use our " Advanced Search" option which can be accessed through the "Air" tab located at the top of every page. Your other option is to call us or email us to inquire about first class or business class fares. It can take us up to 24-48 hours to respond to an email inquire. | |
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How do I purchase a ticket if I want to stop in multiple cities? | Top of Page |
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If you need to purchase a ticket and would like to stop over in multiple cities you have two options before you. The first option is to purchase a series of open jaw tickets to complete your trip online. For instance, if you were to fly from New York to Paris to Madrid to London then you will need to purchase a ticket from New York to Paris with the return from Paris to Madrid and then another set of tickets from Madrid to London and on the return London to New York. Thus, in this scenario the total amount of open jaw tickets will be two (2). |
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How do I know that I have successfully purchased a ticket? | Top of Page |
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You should receive a six character reservation code usually within 90 seconds after you click on the final purchase button. Be certain to check your incoming emails over the next day in case we need to reach you. | |
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How do I know if I can purchase an eTicket? | Top of Page |
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On the page where you enter in the passenger name you will see whether your ticket may be purchased as an eTicket. Over 97% of all tickets we sell are eTickets. We will only issue you a paper ticket if the airline(s) require it for your particular route, or you request a paper ticket. | |
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Why do I need to click on the "Continue" button to check if a seat is available? | Top of Page |
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Due to the low price of these fares and their frequency of being sold-out, the number of available seats is always in question. To ensure you the best possible service, we conduct a search for an available seat each time to ensure you will have a seat on your desired flight. | |
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What is an eTicket? | Top of Page |
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An eTicket is also referred to as an electronic ticket. eTickets are actually paperless tickets. Customers who purchase eTickets do not receive any type of printed ticket through the mail. eTickets remain the ticket of choice for most travelers because they cannot be lost and the traveler does not have to wait for the arrival of a paper ticket prior to flying. To use an eTicket bring a government-issued photo identification card (such as a drivers license) or passport to the airport with your printed copy of the itinerary. | |
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How do I print an eTicket? | Top of Page |
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To print an electronic ticket(s) please do the following: 1. Go to www.virtuallythere.com 2. Type in your 6 digit reservation code and traveler's last name and click submit 3. On the next page fill in the email address that was used to create your profile and click submit 4. Click the link on the top of the page that says, E-Ticket Receipt 5. Click on your ticket number 6. Click on Print This Page |
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How will my tickets be sent to me? | Top of Page |
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Whenever possible, Mi-Travel will issue electronic tickets, also referred to as eTickets, which means we will make your reservation with the airline electronically. eTickets are paperless, meaning you will have no printed documents. All you have to do is show up at your airline ticket counter at the airport, with a government issued photo ID and they will access your reservation on their computer and issue a boarding pass. When an eTicket is not available, Paper Tickets will be delivered to the billing address listed on your credit card account, via Fed Ex/DHL for an additional fee of $15.00 per shipment for USA contiguous states, and $25.00 per shipment for Alaska, Hawaii, Canada, and other International destinations. |
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Whom do I contact with questions concerning the airline changing my flight times? | Top of Page |
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You may contact us regarding a change in the flight times or you may contact the airline directly. | |
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What is the phone number of airline I will be flying on? | Top of Page |
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Please visit the following page which contains a list of airline toll-free phone numbers. | |
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How can I find the lowest airfare prices? | Top of Page |
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The airlines do not release airfare sales at the same time each year. You will need to check the site periodically to view current prices. Here are some tips that usually produce the lowest fares: - Consider flying on Tuesday thru Thursday, both departing and returning. - The airlines will often cut the cost of a ticket significantly if you have a Saturday night stay over. - Round trip tickets on the same airline are usually cheaper than one-way tickets. - Try to book your flights at least 3 weeks in advance. - If your destination is a smaller airport, it may be substantially cheaper to fly to a major airport that is less than 50 - 100 miles away and rent a car or have a friend pick you up. |
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What currency are your prices quoted in? | Top of Page |
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All prices on Mi-Travel are quoted in "USD" which means US dollars. All fares will be charged in US dollars. | |
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Will I be charged for a paper ticket? | Top of Page |
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Yes, you will be charged for paper tickets for the delivery of these tickets. When an eTicket is not available, Paper Tickets will be delivered to the billing address listed on your credit card account, via Fed Ex/DHL for an additional fee of $15.00 per shipment for USA contiguous states, and $25.00 per shipment for Alaska, Hawaii, Canada, and other International destinations. | |
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Will you be able to guarantee a fare for me? | Top of Page |
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We are unable to guarantee any fare. All fares are subject to change without notice. A quoted fare is only available for a short window of time and can increase without notice. Theses changes in fare quotes are not made by Mi-Travel but instead by the airline(s). Making a booking does not guarantee a fare. A fare is only guaranteed if the booking related to the particular fare has been ticketed. | |
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How can I make a purchase not using a credit? | Top of Page |
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Mi-Travel only accepts credit cards. Money orders, checks, debit cards or any other form of payment cannot be used. | |
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How can I get a copy of a receipt for my purchase? | Top of Page |
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To print a ticket receipt you need to go to: www.virtuallythere.com. Once there, simply fill in the six character reservation code, the last name of the first traveler in the itinerary, and then hit the view itinerary button and you will be asked to enter the email address you used originally when you made the reservation. (If you do not know your reservation code, please click here to email us and provide us with the first and last names of the travelers.) You will be taken to a new page that shows your current itinerary. eTicket receipt (Not available for paper tickets). If you booked your reservation in the past 30 days, you will be able to view and print a copy of your eTicket receipt, when you purchase eTicket. To do so, simple click on the eTicket Receipt link on the left side of the itinerary page when you are at virtuallythere.com. If you purchased paper tickets, they are shipped directly to the address you provided in the booking via Federal Express but you will still be able to view your itinerary at www.virtuallythere.com. You will also be able to click on a link on the left-hand side of the page at www.virtuallythere.com that will take you to your invoice, (up to 70 days from the date you booked it) and you will be able to view it, or print it, or email it to a friend. E-invoices are available for customers with eTickets or paper tickets. |
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Why won't you accept my credit card? | Top of Page |
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So long as the credit card you are using was issued in the US or Canada and has a billing address in one of these countries, the only reasons your credit card would not be accepted would be one of the following: - Your credit card company declines to approve the purchase. - The information you entered regarding your credit card is incorrect. - Certain airlines accept only specific credit cards. In this instance we would email you a list of what cards your particular airline will accept. |
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Why won’t you accept credit cards issued in countries other than the US or Canada or whose billing addresses is not in one of these two countries? | Top of Page |
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Mi-Travel goes to great lengths to protect its customer’s credit card information. At this time we are unable to complete our extensive credit card verification process on cards issued outside of the US and Canada. | |
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Can I reserve my ticket(s) now a pay for them later? | Top of Page |
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There is no way to reserve tickets on Mi-Travel for purchase at a later time. Any time a customer reserves a ticket without payment, the ticket price is subject to change at any time by the airline up until the ticket is paid for. A major credit card must be submitted on the site at time of payment. Your card will be charged when the ticket(s) is purchased. | |
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How can I make changes? | Top of Page |
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If you wish to make any changes to your travel plans, please click here to email us with a detailed explanation of the changes you want made. No changes will be made until you approve the costs involved in making the requested changes. Airlines typically charge $100 per ticket to make a change to a domestic ticket and $200 to change an International ticket. Mi-Travel charges $25.00 per ticket to process all changes. In addition the customer is required to pay the difference in price between the cost of the ticket at the time the change is made and the price of the ticket when first purchased. | |
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I received a message on my screen stating the booking was not completed, will I be charged for anything? | Top of Page |
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If you received a message stating the booking was not completed for some reason you will not be charged for the flight or any related fees associated with the flights. | |
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I received an email stating my booking cannot be completed because the fare has expired, will I be charged? | Top of Page |
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If you received an email stating the booking was not completed because the fare has expired you will not be charged for the flight or any related fees associated with the flight. | |
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I cannot tell if my booking has been completed, what can I do to find out? | Top of Page |
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If you are not sure if your booking has been completed, you should first check your inbox for the email account you entered for the reservation. You should check your junk mail folder as well in the event it is not in your inbox. If you do not have any emails conforming whether the reservation was completed or not, you should then give us a call or email us regarding your concern. | |
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Do you use "cookies" to collect information? | Top of Page |
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We do use a small data file, called cookie, which is created by our Web server and is stored on your computer temporarily for that session only. The cookies do not collect any personally identifiable information. Instead they collect usage data pertaining to our site only. | |
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Is your site compatible with Internet Explorer v6.0 & Mozilla's FireFox v1.0.2 ? | Top of Page |
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Our site is compatible with Internet Explorer v6.0 and Mozilla's FireFox v1.0.2. If any issues arise regarding this matter please email us with the subject "Tech Issue". | |
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Do you have pop-ups on your site? | Top of Page |
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We do not have any pop-ups on our site with regards to any unwanted advertising. We do however have our search result open in a new-window for security purposes. | |
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Do you comply with the CAN-SPAM ACT? | Top of Page |
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We do comply with the CAN-SPAM Act of 2003. We do not sell your personal information to a third party for our own financial gain | |
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I have a web site, how do I link to mi-travel from my site? | Top of Page |
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If you like our site and have a web site of your own, you can link to us by placing one of these banners or links on your site. To make the link, simply copy and paste the code in the boxes into your own's site's code. The images are hosted on our server, so it will not effect your bandwidth or storage limits. Text only Cheap Air Travel - Mi-Travel provides cheap airline tickets for domestic & international flights on major airlines through a network of airline consolidators. Html Code: <a href="http://www.mi-travel.com/" target="_blank">Cheap Air Travel</a> - Mi-Travel provides cheap airline tickets for domestic & international flights on major airlines through a network of airline consolidators.<br> Large Banner (468x60)  |
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